Refund & Returns Policy

At DoctorsHaat BD, we are committed to ensuring your complete satisfaction with every purchase. As a trusted provider of health and medical equipment for doctors and healthcare professionals across Bangladesh, we understand the importance of delivering quality products that meet your professional needs. Our Refund and Returns Policy is designed to be transparent, fair, and customer-centric, ensuring a smooth experience in the rare event of product issues.

Our Commitment to Quality

As a sister concern of Techno Health BD, we take pride in offering authentic, professional-grade medical equipment sourced from reputable manufacturers. Every product undergoes quality checks before dispatch to minimize the chances of defects or damage. However, we understand that issues may occasionally arise during transit or due to manufacturing defects, and we are here to support you in such situations.

Valid Reasons for Return

You may request a return under the following circumstances:

• Damaged or Defective Product: The item is found to be physically damaged or defective at the time of delivery.

• Incorrect Product: The product delivered does not match the product description or specifications shown on our website.

• Missing Items: One or more components, accessories, or parts are missing from the package.

Please note: Returns or refunds due to change of mind, incorrect selection by the customer, or compatibility issues are not accepted. We encourage customers to review product details carefully before placing an order.

Return Eligibility Conditions

To qualify for a return, the following conditions must be met:

• Unused Condition: The product must be unused, uninstalled, unwashed, and in original condition. Medical and electronic equipment must not show any signs of use or testing beyond basic inspection.

• Original Packaging: The item must be returned with its original box, manuals, warranty cards, accessories, and any complimentary items received.

• Intact Packaging: The manufacturer’s packaging must be undamaged. If additional outer packaging was used during delivery, it must also be returned in similar condition. Do not attach tape or labels directly to the manufacturer’s box.

Important: If a returned product does not meet the above conditions, DoctorsHaat BD reserves the right to reject the return and send the product back to the customer.

Return Request Process

If your product meets the return criteria:

1. Contact Customer Support: Notify us within 7 days from the delivery date by emailing doctorshaatbd@gmail.com. Please include your order number, product details, and clear photos or videos (if applicable).

2. Follow Instructions: Our support team will review your request and provide detailed instructions for the return shipment.

3. Quality Inspection: Once received, the product will undergo a quality check, which typically takes 2 working days.

Refund Policy

If your return is approved after inspection, the refund will be processed according to your original payment method. The product price and applicable delivery charges will be refunded, unless otherwise stated.

Refund Processing Timeline

Important Note: The voucher discount code can only be applied once. Any leftover amount will not be refunded or used for the next purchase, even if the order value is smaller than the voucher value.